If you would like to see the doctor or nurse at the surgery phone 0161 303 7200 or come into the practice to make an appointment.
Please help our staff to get you to see the right person at the right time. This will involve our reception staff asking about your reason for booking an appointment. They have been trained to offer you advice and get you to see the right person as quickly as possible.
If your condition is of a sensitive nature then our staff will not insist on an explanation. Just tell us it's personal.
Approximately half of all appointments are taken up by patients who have conditions which will get better on their own and are not serious. These can often be managed by our chemist or by finding information from NHS Choices (self help website). Many appointments are booked to discuss letters, reports or ask about treatments and could be handled by our admin staff rather than take up a GPs time.
Book on line
We have some appointments available for booking on-line. If you would like to use this service then you will first have to register for Patient Access. Registering for Patient Access will mean that you will also be able to see information in your medical record such as test results, scanned documents, consultation notes etc. If you call in the surgery or ask at your next appointment we will print out a PIN document that you can use to register. PLEASE BRING ONE PHOTO ID AND ONE ADDRESS ID. Please note this only applies to age 16yrs and above and the PIN document has to be given personalLy to the patient concerned.
Requests for same-day appointments
In order to make sure we are providing the right service to the right people, all requests for same-day appointments will have the opportunity to speak directly to a GP prior to booking the appointment. This will happen usually within an hour of your request (on busy days it can be two hours). We guarantee a same-day appointment to all appropriate requests that are made in the morning.
Other ways of getting help rather than coming in to see the doctor
You may like to get help with a medical problem or query in ways other than coming to the practice. You can use our website to make an On-line medical query. Most of the time we can give you the correct information automatically, but if its more complex the system directs you to an on line query form, and that comes through to the doctors.
Many conditions and queries can be dealt with safely over the phone. There is also a range of health professionals other than the doctor who can help you, our local pharmacists are excellent and can help with many minor ailments.
If you feel you have a problem or query which can be dealt with over the phone and would prefer not to have to come into the surgery, you can request a telephone consultation. The receptionists will take your details and we would be happy to return your phone call the same day. On many occasions our admin team are able to help. If we feel it is not safe to deal with your problem on the phone we will always arrange for you to come into the surgery.
Things which can be dealt with by the doctors over the phone:
Advice about treating minor illnesses
Queries about hospital appointments
Queries about forms
Advice on medication (try our pharmacist for expert advice 338 6612)
'Morning after’ contraception
- Follow up consultations
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and long-term conditions you may be seen more quickly.
The doctors and nurses at Lockside Medical Centre are aware that, as a patient, you can sometimes feel vulnerable. Whenever an intimate examination is carried out, it is our policy to provide a chaperone in the doctor's room.
If you feel you will need a chaperone then please feel free to make this known when you book your appointment. The chaperone will usually be one of our practice nurses, but if one is not available, it will be an experienced member of our reception staff.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. we'd prefer you to phone, but you can also email us firstname.lastname@example.org (make sure you identify who you are, and give your Date of Birth)